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Terms of Service

Last updated September 1, 2026

Scope

These terms govern your use of the pendwell.com website, operated by Pendwell, LLC ("Pendwell", "we", "us"). By using this site you agree to them. If you do not agree, please do not use the site.

These terms cover the website only. Any software we design, build, host, or maintain for you is governed by the separate written agreement for that engagement. Where that agreement and these terms conflict, that agreement controls.

The site is informational

Everything on this site describes services we offer. Nothing here is an offer, a quote, a commitment to perform work, or professional advice. A project exists only once both parties sign a written agreement setting out its scope, timeline, and price.

Illustrations, not customer data

The product interfaces shown on this site are drawn illustrations created to explain what we build. They are labeled as examples. The names, figures, and progress shown in them are invented for illustration and are not screenshots of any real customer account or real customer data.

Timelines and outcomes described on this site (for example, going live in four to six weeks) reflect typical engagements. They depend on scope, on how quickly we receive what we need from you, and on factors outside our control. They are not guarantees, and nothing on this site should be read as a promise of a particular result.

Using the contact form

When you submit the contact form, you confirm that the information you provide is accurate and that you are authorized to provide it. Do not send us confidential information, trade secrets, personal data about other people, or anything under a duty of confidentiality through this form. It is not a secure channel, and information sent through it is not treated as confidential until we have a signed agreement in place. Information you send us is handled as described in our Privacy Policy.

Acceptable use

You agree not to use this site to break the law, to interfere with its operation or security, to attempt unauthorized access to it or to any connected system, to scrape or harvest it by automated means beyond ordinary search engine indexing, or to submit false or misleading information through the contact form.

Our content

The text, design, layout, graphics, and code of this site are owned by Pendwell or used with permission, and are protected by copyright and other laws. The Pendwell name and logo are our marks. You may view and share pages normally; you may not copy, republish, or reuse substantial portions of the site's content or design without our written permission.

Third-party links and services

This site links to third-party sites and relies on third-party services, including a form-processing provider and a font provider. We do not control those parties and are not responsible for their content, availability, or practices. Your use of them is subject to their own terms.

No warranty

This site is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the site will be uninterrupted, error free, or free of harmful components, or that the information on it is complete or current.

Limitation of liability

To the fullest extent permitted by law, Pendwell will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or business, arising out of or relating to your use of this site, whether based in contract, tort, or any other theory, even if we have been advised of the possibility of those damages. This section does not limit liability that cannot be limited under applicable law, and it does not apply to our obligations under a signed client agreement, which sets its own terms.

Changes

We may update these terms. When we do, we will change the date at the top of this page. Continuing to use the site after a change means you accept the updated terms. We may also change, suspend, or discontinue any part of the site at any time.

Severability

If any provision of these terms is held unenforceable, the rest remain in effect and the unenforceable provision is applied to the maximum extent permitted.

Contact

Questions about these terms: [email protected].

Pendwell

Custom software, websites, and AI automation, built and maintained for small and mid-size businesses. Nothing new to learn; it just works.

Start a project

US-based, remote-first team

Build

  • Websites & web apps
  • Customer portals
  • Custom applications
  • Internal tools

Automate

  • AI & automation
  • Workflow automation
  • Document processing

Solutions

  • Founders & teams
  • Operations
  • Growing business
  • Regulated fields
  • For life insurance agencies
  • For the building trades

Company

  • How it works
  • Contact
  • [email protected]
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